Client Service Management
#KAMA 18
FALL admissions
Application deadline
Till October 31, 2022
duration
8 weeks
Monday and Wednesday from 6:30 PM to 8:30 PM
fee
UAH 18,000 if paid in one single payment
UAH 20,000 — in two payments
THIS AUTUMN WE WILL START A NEW COURSE COURSE
CLIENT SERVICE MANAGEMENT
FOR EVERYONE WHO WANTS TO LEARN HOW TO EFFECTIVELY BUILD COMMUNICATION AND SERVICE WITH CUSTOMERS.
Client service is important for any company. Whether you have a team or you are a CEO, how you build relationships with your customers or users matters at every stage, regardless of your role. And you need to develop quality processes to manage your customers.
You can ask about the learning process in person, at the WelcomeDay or by phone and e-mail.
Program
During the course, we will stop thinking that client service is a contractor's work. And learn to be a partner.
Let's analyze all the important processes of project management, components of effective communication and ways of thinking. Upon completion of the course, we will increase your chances of success in the realization of cool projects. Let's do it with lecturers that have already tested their way and are ready to share not only practical knowledge, but also fuck-ups. We will hold several workshops, where you will have the opportunity to feel the material in action.
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Project Management
Project manager: what he does, what he does, and how → The main stages of work on a project: initiation, planning Project implementation and closure → Financial management: budget and workflow → How to design and sell presentations → Hygiene of project management: how to conduct oral and written communication, write letters, communicate in messengers, conduct video and offline meetings → Scrum workshop
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Team Gardening
Scrum workshop: simulation of teamwork → The ecosystem of the project manager: the client's team, the team in the agency, contractors - what are the nuances of the work and how to synchronize everyone → Basic rules for team communication. How to deal with conflicts with internal team and contractors → How to deal with conflicts with a client. Risk management
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Creative & Strategy Product
Strategic product. Strategy for the implementation of creative products → Strategic product. Target audience, research, insights, communication system → Creative product and management → How strategy and creativity are developed and implemented on the brand side
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Client Service and Self Management
Client Service: a portrait of a client - role, tasks, needs → Types of clients, how to work with them, what to look for → Client Service: client expectations → Self Management: how to plan yourself, see your value in work, set your personal goals, and achieve them in the process of implementing project ideas
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Conclusion
Lecture from HR: How to get a job after completing the course → Final project presentation